FLOGOODS

What type of flower do you offer?

We proudly source our flowers from over 50 carefully selected farms, all located in Ecuador.
We choose to work exclusively with Ecuadorian growers because we believe in the unmatched quality produced in the Andes.
The region’s high altitude, rich soil, and ideal climate allow our flowers to develop stronger stems, larger blooms, and vibrant colors.
Rather than focusing on volume, we prioritize consistency, freshness, and long-term relationships with our farms.

Our selection includes premium roses and summer flowers that meet the highest international standards.

How do I contact with you?

You can contact us through our website for more information and personalized assistance.

FLOGOODS SHIPPING & DELIVERY

WHEN SHOULD I ORDER?

Our flowers are cut as you order them so they arrive with premium freshness. We offer 3-4 day delivery options on most orders.

We partner with UPS and FedEx to ensure that our flowers are safely delivered in a timely manner. In some cases, delivery is delayed due to extreme weather and unforeseen issues with UPS. Because of this, we strongly suggest selecting a delivery date at least 1 day prior to special events and occasions – just in case an unexpected delay occurs.

Where do you ship?

We ship nationwide (all 50 states in the USA), to any US zip code and shipping address recognized and serviced by UPS and FedEx within their delivery range (P.O. Boxes, APO/FPOs and some offshore areas, including Puerto Rico and the Virgin Islands, are excluded). Shipping methods to Hawaii and Alaska are the same as those for continental states, however, deliveries might take longer.

Please check with UPS or FedEx and reference your tracking number.

INSTRUCTIONS FOR DELIVERY

After receiving your tracking number, we recommend making sure the recipient will be available between 7am - 9pm on the day of the delivery. On rare occasions, the carrier may request a signature (common for large office buildings). But for most orders, no signature is required at the time of delivery, and the carrier will leave the flowers as instructed. The flowers will arrive safely packaged in a protective box – however, it is ideal to have someone bring the flowers inside as soon as possible after the delivery is made to reduce risk of damage due to weather, heat, theft, etc.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website OR you can track your package by pasting the code at https://www.ups.com/track?loc=en_US&Requester=/ orhttps://www.fedex.com/en-us/home.html

Payment Information

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Do you offer 3 or 4 times payment option?

We accept 3 times payment thank our partner Affirm.

You will be able to choose that payment option at checkout.

Orders and Returns

Do you accept returns?

We do accept returns with respect to the following conditions:

— The item must have been sold on our online store
— The item shouldn't have been used in any way
— The return or exchange request is made within 28 days of delivery
— The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our help desk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support agents through our help desk for more details.

Other

Do you offer a referral program? How does it work?

We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that, you can head to your profile page to get your personalized referral link.

Any of your friends who decides to place their first order using your referral link will get enjoy a 20€ discount. In return, you will be credited to 20€ too for helping us spread the word.

For more information, please refer to our referral program terms & conditions.

Do you have physical stores?

We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US, and Canada.

The full list of stores that resell our products can be found on our store's locator map.

Can't find what you're looking for?

Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@flogoods.com